6.4 Downloading attachments

Open the Conversations section.
The list of all conversations will open.
Find the conversation you want to view and click on it.
A new page will open on the "DATA" tab. The tab consists of three sections: Info, Uploaded Files and Collected Data.
The Uploaded Files section contains the files uploaded to the conversation by the respondent. The bot's question, file name, and file size are also displayed to make working with the conversation more convenient (Bot Message, File and Size fields).
To download all the files uploaded by the respondent, click on the ⋮ icon in the top right corner of the Uploaded Files section and select Download All. The files will be downloaded as a ZIP archive.
You can also download individual files uploaded by the respondent. To do that click on the file's name and the file will be downloaded automatically.

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